Exchange and return of goods

If the fit or size of the item does not suit you, there is an exchange or return option. However, this must be done within 14 days of receipt of the parcel and also inform us before sending the item back by emailing info@flamenell.com or instagram flamenell.

Each package’s contents are carefully inspected before dispatch, but if you happen to receive a damaged or incorrect item by accident, please inform us immediately by email: info@flamenell.com or on instagram flamenell.

Please keep us informed of all facts. If, after receiving the goods, we discover damage or any soiling of which we have not been informed, it is not possible for the goods to be subject to a claim or return.

EXCHANGE OF GOODS

Right at the beginning it is necessary to mention that the goods you ordered may be the last piece, or it will not be possible to exchange the goods for a larger/smaller size due to the stock of the desired piece. In this case, we also ask you to contact us via email: info@flamenell.com or on instagram flamenell, where we will discuss with you all the alternatives and take care of your satisfaction.

The package must be sent by registered mail to:

Nela Veselá
Holásecká 6
620 00 Brno-Tuřany

TEL. 777498398

Or via mail order:

Podlipná 7/15 620 00 Brno

6200 Brno
Podlipná 7/16
620 00
Brno

Z-BOX

Nela Veselá
info@flamenell.com
777498398

(This postage is paid by the buyer)

We will then recheck the received goods and send you the new ones you requested.

(This postage is paid by the seller).

If the goods are judged to be damaged, they will be returned to your address without replacement.

The goods must be returned properly packed in an envelope or box to prevent damage to the goods.

The goods must not have been used or washed in any way.

RETURN OF GOODS

Please send the returned goods by registered mail to:

Nela Veselá
Holásecká 6
620 00 Brno-Tuřany
TEL. 777498398

Or via mail order:

Z – BOX
Podlipná 7/16
Brno 620 00

Nela Veselá
info@flamenell.com
777498398

(This postage is paid by the buyer)

After careful checking, you will be refunded (without postage) to your account within 14 days.

If the goods are assessed as damaged, they will be returned to your address without refund.

Goods must be returned properly packed in an envelope or box to prevent damage.